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1. Who we are and the purpose of this Privacy Statement
This privacy statement applies to Cengage Learning (EMEA) Limited and
Gale International Limited (together referred to in this Privacy Statement
as “we” “our” or “us”).
We take the security and privacy of customer information seriously. This
privacy statement is designed to help you understand how we collect and use
your personal data. This statement will also tell you what safeguards are put
in place to protect your data, how you can check the accuracy of the data we
hold on you and how you can request that we delete or update the data.
2. Collection of information
Generally
We collect the personal data of our customers and prospective customers
directly from individuals, from third parties (non-Cengage companies) and from
public sources. Personal data we collect may include your: name, place of work,
job type, title, business contact information and credit card or other payment
details if you are ordering a product or service and have not arranged credit
terms with us.
From our Websites
We may collect personal data from you when you use our websites at
http://edu.cengage.co.uk
http://gale.cengage.co.uk
http://service.cengage.co.uk
http://www.ardenshakespeare.co.uk and
http://www.estore.bized.co.uk
http://share.bized.co.uk
(collectively the "Websites"). We only collect personal data that is
volunteered by you.
We may also collect anonymous data when you use our Websites. Anonymous data is
information that does not identify you personally. Our Websites use standard
technology called “cookies” and web server logs to collect information about
how our Websites are used. Cookies are a feature of web browser software that
allows web servers to recognize the computer used to access a web site. Cookies
are small pieces of data that are stored by a user’s web browser on the user’s
hard drive. Information gathered through cookies and web server logs may
include the date and time of visits, the pages viewed, time spent at our
Websites and the Websites visited just before and just after our Websites. This
information is collected on an aggregate basis. None of this information is
associated with you as an individual. You can, of course, disable cookies on
your computer by indicating this in the preference or options menus in your
browser. However, it is possible that some parts of our Websites will not
operate correctly if you disable cookies. You should consult with your
browser’s provider/manufacturer if you have any questions regarding disabling
cookies.
3. Use and disclosure of personal data
Use
We use your personal data to process orders and transactions you may make with
us and for our own internal business purposes. We also use your personal data
to provide you with information about Cengage Learning products and services
and for this purpose we may contact you by mail, telephone and/or email. If you
submit an enquiry or make comments via our Website we will only use your
personal data in order to respond to you.
General disclosure
Your personal data may be shared with other affiliated companies throughout
the world including those located in countries outside of the
European Economic Area ("EEA") whose data protection laws may not be as
comprehensive of those countries within the EEA. However, in these
circumstances, your personal data will only be used by such companies for their
statistical and other internal business purposes and will be treated with the
same level of confidence as it is in the UK. Occasionally we may pass on your
personal data to our agents or contractors who will use it to send out
information on our behalf or to process payments you may make to us, otherwise
your personal data will not be passed on to third parties.
Additional limited disclosure
We may provide access to your personal data when legally required to do so, to
cooperate with police investigations or other legal proceedings, to limit our
legal liability and protect our rights, to protect against misuse or
unauthorised use of our Websites or to protect the rights and safety of
visitors to our Websites or the public. In those instances, any such personal
data provided is only provided for that limited purpose.
4. Your choices
At any time, by contacting us through one of the methods provided in the “How
to reach us” section, you may ask us to;
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Send you a copy of the personal data we hold on you
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Remove your personal data from our records
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Correct or update any of your information
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Refrain from contacting you by one or more of the following methods:
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Post
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Telephone
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Email
5. Changes to our Privacy Policy
From time to time, we may change our privacy policies. If we make a change it
will not affect the choices you have made in respect of any personal data we
hold on you prior to that change coming into effect. Any changes to our
policies will be reflected in all our privacy statements.
6. Complaints
We are committed to working with you to resolve, quickly and fairly, any
complaints you may have about data privacy. If you have any questions or
comments or you want a copy of our Data Privacy Complaints Policy, please
contact us through one of the methods given in the “How to Reach” us section
which can be found at the end of this privacy statement.
7. Security
We take reasonable steps to maintain the security of the personally
identifiable information that we collect, limiting the number of people who
have physical access to our database servers, as well as installing electronic
security systems that guard against unauthorized access. However, no system and
no data transmission over the Internet can be guaranteed to be completely
secure. Accordingly we cannot ensure or warrant the security of any information
that you provide to us on our Websites and you do so at your own risk.
8. Links
Our Websites may contain links to third party sites as well as to other sites
owned and/or operated by other companies. Please be aware that we are not responsible
for the privacy practices of any third party and the privacy policies of other
companies may differ significantly from this privacy policy.
9. How to reach us
You can contact us through any of the following methods
Post:
The marketing department,
Cengage Learning EMEA,
High Holborn House,
50/51 Bedford Row,
London, WC1R 4LR
Tel: +44 (0) 20 7067 2500
Email: dataprotection@cengage.com
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